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Ирина Моргушина

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Английский для секретарей - English for Secretaries


ДЕЛОВОЙ АНГЛИЙСКИЙ

РУКОВОДИТЕЛЯМ, МЕНЕДЖЕРАМ, СТУДЕНТАМ 

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Business IN English

E-zine
for SMART people  

Archive: http://www.english4business.narod.ru/businessinenglish_archive/archive.htm    

Issue # 18 

Read it online  http://www.english4business.narod.ru/businessinenglish.htm  

In this issue:

English for Secretaries - Английский для секретарей 

SECRETARY/PERSONAL ASSISTANT - Job Description and Requirements 

В этом выпуске поговорим о работе секретаря. Как правильно называются по-английски те многочисленные обязанности, которые выполняют секретари и личные помощники. Читайте, смотрите видео и используйте при составлении резюме и подготовке к собеседованию на английском.

Watch related video at http://eng4business.livejournal.com/1174.html

Secretaries are undoubtedly a critical part of any organization, be it a large corporation, government office, non-governmental organization, service utility or a privately owned financial, commercial or industrial undertaking.

Today's secretaries and PAs are managers.  It seems they manage just about everything: resources, such as budgets; materials (stationery, computer accessories); machines (the latest technology) and of course people!   They organize their employer in terms of time (the diary), events (meetings, business trips), and information (letters, agendas, reports, business documents).   

Receptionists and secretaries are charged with a responsibility that may have a lasting impact on the success of an organization—making a good first impression. These workers are often the first representatives of an organization a visitor encounters, so they need to be courteous, professional, and helpful. They answer telephones, transfer phone calls, greet visitors, gather personal and financial information, respond to inquiries, provide information about the organization and perform a variety of other office duties including opening and sorting mail, collecting and distributing parcels, making fax transmittals and deliveries, arranging appointments and updating appointment calendars, preparing travel vouchers, and performing basic bookkeeping, word processing, and filing. In addition, they contribute to the security of an organization by helping to monitor the access of visitors and providing identification cards and arranging for escorts to take visitors to the proper office. Despite the widespread use of automated answering systems or voice mail, many secretaries still take messages and inform other employees of visitors’ arrivals or cancellation of an appointment.

Nowadays secretaries are often relieved from dictation and typing. Office automation have led them to assume a wide range of new responsibilities. A variety of office equipment, such as multiline telephone systems and fax machines, photocopiers and personal computers, aid secretaries in these new tasks. They use PC to run spreadsheet, word processing, database management, desktop publishing, and graphics programs—tasks previously handled by managerial and professional staff. Many secretaries now conduct research on the Internet and learn to operate new office technologies. They provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.

But their core responsibilities have remained much the same—performing a variety of administrative and clerical duties necessary to run an organization efficiently.

WANTED: Administrative Assistant (abstracted from a real ad)

Manufacturing firm seeks an Administrative Assistant to assist one of its top managers. Position will handle all administrative needs including creating forms, reports, correspondence; organization and management of all client files; scheduling appointments; coordinating business travel; answering phones and sorting mail. Ideal candidate must be proficient in MS Word, Excel and Access and have data entry experience. Must be self-starter with good organizational skills, ability to work independently and handle multiple projects. Must be detail oriented and have great follow-up skills. Maintain deadlines and other critical dates. This position requires excellent interpersonal, communication, prioritization, and organizational skills.

Полезные курсы английского языка

 Английский язык для секретарей и личных помощников руководителей (English for Secretaries)
 Подготовка к собеседованию на английском языке (English for Job Interviews)
 Написание резюме и сопроводительного письма (Preparing Resumes and Cover Letters)
 Деловая переписка на английском языке (Business Correspondence in English)
 Электронная переписка на английском языке (E-mail English)
 Английский для общения по телефону (Telephoning in English)
 Корпоративный английский - выезд преподавателя в офис. Возможны индивидуальные и групповые занятия.

Language in focus:

large corporation

government office

non-governmental organization

service utility

privately owned financial, commercial or industrial undertaking

manage resources/budgets/materials

stationery

computer accessories

diary

meetings

business trips

agenda

be charged with a responsibility

be courteous, professional, and helpful

answer telephones

transfer phone calls

greet visitors

respond to inquiries

provide information

open and sort mail

collect and distribute parcels

arrange appointments

update appointment calendars

prepare travel vouchers

perform basic bookkeeping

word processing

filing

monitor the access of visitors

provide identification cards

arrange for escorts to take visitors to the proper office

answering systems

voice mail

take messages

visitors’ arrivals

cancellation of an appointment

assume a wide range of responsibilities

multiline telephone systems

fax machines

photocopiers

run spreadsheet

word processing

database management

desktop publishing

graphics programs

conduct research on the Internet

provide administrative support

prepare statistical reports

handle information requests

perform clerical functions

prepare correspondence

receive visitors

arrange conference calls

schedule meetings

perform a variety of administrative and clerical duties

handle all administrative needs

create forms, reports, correspondence

organization and management of all client files

schedule appointments

coordinate business travel

answer phones

sort mail

be proficient in MS Word, Excel and Access

have data entry experience

be self-starter

good organizational skills

ability to work independently

handle multiple projects

be detail oriented

have great follow-up skills

maintain deadlines

excellent interpersonal, communication, prioritization, and organizational skills

 make fax transmittals and deliveries

 
Improve your English skills and learn
more!
 
That's all for today. Good Luck!

 **********************************

ТОЛЬКО для наших подписчиков!

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Пишите на: english4business@narod.ru

**************************************************

МОСКОВСКИЙ ИНСТИТУТ ЛИНГВИСТИКИ
ЦЕНТР КОРПОРАТИВНОГО ОБУЧЕНИЯ

Выезд преподавателя в ваш офис в удобное для вас время:
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Ирина Викторовна Моргушина

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