Предполагаемый уровень месячного дохода:
до 100 000
руб.
IT Developer is responsible to:
Accurate commercial inventory and proper billing of telecom service provided within his/her geographical region and will provide the support for Commercial Office in telecom prices negotiations / review.
Work closely together with the Technical Architecture team to ensure that new services or major service changes are implemented and lead these implementations by the service provider organization
the focal point of contact for local/regional management related to all services provided by OBS and for new/major service requests
Incident management. Take ownership of P1/P2 incidents follow-up with service provider. Assist service provider in P1/P2 incident resolution. Escalate overdue incidents (all Priorities) to SD leads.
Service quality management. Monitor day-to-day service provider service operations. Monitor SLA compliance and escalate deviation to SD leads. Assist local/regional vendor organization to achieve SLA compliance.
Change management. Follow-up minor service change implementations. Manage implementation of major service change implementations. Be the focal point for local/regional service change/new service requests.
Finance management. Control and track vendor billing for respective JTI entities
Order Follow-Up: Follow-up all order requests (advanced and basic) and daily user requests, make sure that all order requests have been received and processed on-time, all daily requests have been delivered on time and update work orders on the HPSD accordingly.
Position requirements:
University degree in Computer Science
Strong IT Telecommunication background
Project and program management
Experience in developing and implementing complex IT technical environments solid experience working with service providers
High level of expertise in problem management in Voice, Data and Video services