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Специалист по документообороту и сертификации


Специалист по документообороту и сертификации
2012-04-04 00:43

Вакансия компании: Центр сертиикации Промсертификация, ООО
Создана:
Регион: Москва
Требуемый опыт работы:
Предполагаемый уровень месячного дохода: от 30 000  руб.

Обязанности:

  • оформление макетов сертификатов в Lotus Notes
  • взаимодействие с экспертом и испытательной лабораторией
  • корректировка и распечатка макетов сертификатов соответствия
  • ведение делопроизводства

Требования:

  • опыт работ в области рассмотрения документов для сертификации и декларированию

  • Опытный пользователь ПК: Уверенное знание MS Windows, MS Office , Lotus Notes(преимущество), пользователь Internet

  • коммуникабельность, ответственность, внимательность, грамотность, обучаемость

Условия:

  • м. Октябрьское поле, пять минут пешком
  • 5/2 с 9 до 18, пятница до 17.00
  • з/п от 30 000 руб+ премии по итогам месяца
  • обучение программе Lotus Notes
  • возможность профессионального и материального развития


Support Professional (German)
2012-04-04 01:52
Вакансия компании: Acronis
Создана:
Регион: Москва
Требуемый опыт работы:
Предполагаемый уровень месячного дохода: от 45 000  руб.

Minimum requirements:


·         Advanced German (both oral and written skills close to native speaker).

·         Upper Intermediate English (read and written skills).

·         Keyboarding skills

·         High technical competency in computers (hardware‚ software‚ network).

·         Understanding of basic Customer service work peculiarities and procedures.

·         Willing to work and develop in call center environment.



Nice to have:


·         Other European languages (Spanish‚ Italian‚ French‚ Dutch)

·         Advanced knowledge in *nix based systems.

·         IT certifications (Microsoft‚ Cisco‚ etc.).

·         Experience in working in Customer service‚ sales or other Customer focused businesses.


Responsibilities:

·           Communication with Acronis inc. Customers over e mail‚ phone‚ and web chat.

·           Resolution of Acronis products usage problems remotely over e mail‚ phone‚ and web chat.

·           Remote assistance to Customers using Remote Desktop or WebEx.

·           Working according to the department's staffing requirements based on volume forecast and determined by the department or sub department manager‚ including non-business hours and night shifts.

·           Ensure the widespread adoption and high Customer satisfaction of Acronis software solutions and Customer service delivery‚ based on technologies and applications‚ by timely Customer calls and partner support.

·           New product launch support.

·           Issue verification.

·           Identification of workarounds and subsequent communication to team members and knowledgebase manager.

·           Work with development and QA to resolve the issue.

·           Reporting back to the Customer during an expectable and agreed upon time frame.

·           Ensure proper and in time leads are forwarded to sales department.

·           Assisting Customers with solving sales related issues.

·           Working with PM and Technical writers to introduce amendments into user guides.

·           Working with product managers to identify new features for development.

·           Fulfill IT security issues‚ follow corporate security standards and requirements.

·           Provide service and support for corporate and home users and holding introductions to new users.

·           Explain detailed technical aspects/solutions to Customers and partners (resellers).

Help Customers identify their issues‚ needs and requirements.


Working conditions:


∙       Salary and schedule: interview defined

∙       The employee will be provided with a standard compensational package‚ which includes:

-          100% legal salary‚

-          Prestigious medical insurance‚

-          Free business lunches‚

-          Free transportation or pick up during night working hours‚

-          Privileged credit program‚

-          Partial Fitness programs compensation‚

-          Free educational programs and courses within the company,

-          Team building events,

-          Other projected compensation equivalents during contractual time


Support Professoinal (Korean)
2012-04-04 01:52
Вакансия компании: Acronis
Создана:
Регион: Москва
Требуемый опыт работы:
Предполагаемый уровень месячного дохода: не указан

Minimum requirements:


·         Advanced Korean (both oral and written skills close to native speaker).

·         Upper Intermediate English (read and written skills).

·         High technical competency in computers (hardware‚ software‚ network).

·         Understanding of basic Customer service work peculiarities and procedures.

·         Willing to work and develop in call center environment.


Nice to have:


·         Other European languages (Spanish‚ Italian‚ French‚ Dutch, German)

·         Advanced knowledge in *nix based systems.

·         IT certifications (Microsoft‚ Cisco‚ etc.).

·         Experience in working in Customer service‚ sales or other Customer focused businesses.


Responsibilities:


·           Communication with Acronis inc. Customers over e mail‚ phone‚ and web chat.

·           Resolution of Acronis products usage problems remotely over e mail‚ phone‚ and web chat.

·           Remote assistance to Customers using Remote Desktop or WebEx.

·           Working according to the department's staffing requirements based on volume forecast and determined by the department or sub department manager‚ including non-business hours and night shifts.

·           Ensure the widespread adoption and high Customer satisfaction of Acronis software solutions and Customer service delivery‚ based on technologies and applications‚ by timely Customer calls and partner support.

·           New product launch support.

·           Issue verification.

·           Identification of workarounds and subsequent communication to team members and knowledgebase manager.

·           Work with development and QA to resolve the issue.

·           Reporting back to the Customer during an expectable and agreed upon time frame.

·           Ensure proper and in time leads are forwarded to sales department.

·           Assisting Customers with solving sales related issues.

·           Working with PM and Technical writers to introduce amendments into user guides.

·           Working with product managers to identify new features for development.

·           Fulfill IT security issues‚ follow corporate security standards and requirements.

·           Provide service and support for corporate and home users and holding introductions to new users.

·           Explain detailed technical aspects/solutions to Customers and partners (resellers).

·           Help Customers identify their issues‚ needs and requirements.


Working conditions:


∙       Salary and schedule: interview defined

∙       The employee will be provided with a standard compensational package‚ which includes:

-          100% legal salary‚

-          Prestigious medical insurance‚

-          Free business lunches‚

-          Free transportation or pick up during night working hours‚

-          Privileged credit program‚

-          Partial Fitness programs compensation‚

-          Free educational programs and courses within the company,

-          Team building events,

-          Other projected compensation equivalents during contractual time



Support Specialist (Spain)
2012-04-04 01:52
Вакансия компании: Acronis
Создана:
Регион: Москва
Требуемый опыт работы:
Предполагаемый уровень месячного дохода: не указан

Support Professional (Spain)

Minimum requirements:

  • Advanced Spanish (both oral and written skills close to native speaker).
  • Upper Intermediate English (read and written skills).
  • High technical competency in computers (hardware‚ software‚ network).
  • Understanding of basic Customer service work peculiarities and procedures.
  •  Willing to work and develop in call center environment.

Nice to have:

  • Other European languages (French‚ Italian‚ German‚ Dutch)
  • Advanced knowledge in *nix based systems.
  •  IT certifications (Microsoft‚ Cisco‚ etc.).
  •  Experience in working in Customer service‚ sales or other Customer focused businesses.

Responsibilities:

  • Communication with Acronis inc. Customers over e mail‚ phone‚ and web chat.
  • Resolution of Acronis products usage problems remotely over e mail‚ phone‚ and web chat.
  • Remote assistance to Customers using Remote Desktop or WebEx.
  • Working according to the department's staffing requirements based on volume forecast and determined by the department or sub department manager‚ including non-business hours and night shifts.
  • Ensure the widespread adoption and high Customer satisfaction of Acronis software solutions and Customer service delivery‚ based on technologies and applications‚ by timely Customer calls and partner support.
  • New product launch support.
  • Issue verification.
  • Identification of workarounds and subsequent communication to team members and knowledgebase manager
  • Work with development and QA to resolve the issue.
  • Reporting back to the Customer during an expectable and agreed upon time frame.
  • Ensure proper and in time leads are forwarded to sales department.
  • Assisting Customers with solving sales related issues.
  • Working with PM and Technical writers to introduce amendments into user guides.
  • Working with product managers to identify new features for development.
  • Fulfill IT security issues‚ follow corporate security standards and requirements.
  • Provide service and support for corporate and home users and holding introductions to new users.
  • Explain detailed technical aspects/solutions to Customers and partners (resellers).
  • Help Customers identify their issues‚ needs and requirements.

Working conditions:

  • Salary: interview defined
  • The employee will be provided with a standart compensational package‚ which includes:
    •     100% legal salary‚
    •     Prestigious medical insurance‚
    •     Free business lunches‚
    •     Free transportation or pick up during non-business working hours‚
    •     Privileged credit program‚
    •     Fitness programs discounts‚
    •     Free educational programs and courses within the company.
    •     Team building events on monthly basis.
    •     Other projected compensation equivalents during contractual time

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